When do we process your personal information?
Thunderful processes your personal information when you send us inquiries concerning our products. Or if you apply for a job within our organization, or for some other reasons contact us through e-mail.
What kind of personal information do we process?
When you send us a question regarding our products or pitching your product to us you are also required to give us your name and e-mail address and sometimes postal address, project details, company details, and phone number. This is all the information that we will process. By default, we never ask for more personal information than is needed to fulfill our end of an agreement.
Why do we process your personal information?
When you send an inquiry to us, we in return need to know your e-mail address so that we can reply to your questions. Usually, we only need your name and e-mail address for this.
With whom do we share your personal information?
By default, we don’t share your information with any third party. Sharing of your information may occur internally if the receiver of your question can’t answer it and needs to forward it to someone else within the organization.
In case you are logged in to Google when you visit our website, they will register your activity on our website. The details of this exchange of information can be found in the Google terms and agreement. In many cases, it is possible to manage what is shared and when.
For how long do we save your personal information?
We will keep your information for as long as it takes for us to fulfill our end on an agreement. That is until we have answered your question/delivered your repaired unit and received a confirmation that the answer/repairs are accepted. Or up to 12 months. Please note that in case a financial transaction takes place we will need to save your personal information for 7 years because of current book-keeping laws.
What are your rights?
You have the right to know what information we currently have available on you. You also have the right to have this information updated or purged from our systems. Updates and purge of information need to be requested in a written letter. See information on the bottom of this page. It is in your right to turn to the authorities in case you feel we have failed in the safekeeping and processing of your personal information.
Unfortunately, there is always a risk with sharing personal information over the internet. No systems are fail-safe. Here at Thunderful, we have taken every reasonable precaution to keep our systems and your personal information as safe as possible.
In case you want to know what information we currently have available on you, have your information changed or purged, you need to contact us. Please send a written physical letter to us. This letter needs to contain your name, e-mail address or some other information you believe we have on you. Since we continuously purge information from our systems it is possible that we will not find you. In case you ask to be purged from our systems you will not receive a confirmation since all information will be purged and the letter you sent destroyed, and by that, we won’t know where to send a confirmation.
Fjärde Långgatan 48
413 27, Göteborg
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